Miranda Ricks is a seasoned consultant with a passion for helping businesses thrive by improving processes and creating lasting customer experiences. Over the years, she has consulted in a variety of industries, including kitchen appliances, home goods, dentistry, tech, and behavioral health. Miranda’s background includes roles in operations, customer service, quality assurance, sales, and customer service training. This experience has given her the ability to guide companies in improving employee retention, boosting customer satisfaction, and driving growth.

Miranda believes that even small changes in customer retention can have a huge impact on sales. She’s dedicated to helping businesses fine-tune their operations and customer experiences to see real, measurable results. What sets her apart is her hands-on approach: not only does she work directly with management teams to create tailored strategies, but she also trains customer experience teams to ensure those changes stick and lead to lasting success.

When she’s not working, Miranda loves staying active and helping others reach their goals. She brings that same energy and commitment to everything she does, helping companies and teams reach their full potential.